October 2, 2015
Heavy rains are having an impact on DC area properties and there is more to come. All of us at RPC understand how stress that comes along with unexpected property damage so we work extra hard to communicate and collaborate with home owners and property managers to help ease concerns and get repairs made quickly and painlessly. It’s important that you call us at the first sign of a problem so we can quickly asses the situation a stop additional damage.
Letters like this let’s us know we do maters to our clients.
“Dave, I wanted to share my overwhelming satisfaction with the exceptional performance I received from your project manager and crew on my recent condo repairs. When multiple pipes busted above one of my units and I saw the damage, it was definitely overwhelming. When your project manager arrived, he immediately addressed my concerns and provided a reassuring presence despite all of the damage. His confidence in knowing how to address the issues was much more than I could have expected. Your team’s willingness to stay late showed just how committed RPC is to getting the job done and putting me, the customer first.
Furthermore, the project manager did one thing that truly set him apart from every other contractor that I have worked with – he CONSISTENTLY answered his phone and kept me updated. Because of his excellent communication, the repair project was never jeopardized and stayed ahead of schedule, and I felt informed along the way. When he became aware that the repairs needed to be finished before the tenants would return to the unit, he recognized the urgency and was willing to do whatever was necessary to get the repairs done on time. By accelerating the work efforts, the unit was ready for move-in despite a very aggressive schedule.
On two separate Saturdays, your project manager made unscheduled visits to meet with me concerning the repairs and/or upgrades. He even took the initiative to meet with the insurance adjuster, thereby ensuring that the appropriate information could get translated regarding the state of the unit.
He was by far the most committed and communicative contractor that I have ever worked with. Because of this exceptional experience, I have every confidence in your company and I would not hesitate to use Reston Painting and Contracting for future needs or refer your company to anyone I know. I could not be happier with the work and the service I received from your company.” Property Manager, Sterling, VA